1. Introduction

This Privacy Policy explains how STOWERS CONTAINMENT SOLUTIONS LIMITED collects, uses, stores, and manages personal information when individuals access or use www.visiboxstorage.com. Visiboxstorage is a trading brand operated by STOWERS CONTAINMENT SOLUTIONS LIMITED.

By using our website, placing an order, contacting us, or otherwise interacting with our services, you acknowledge the collection and processing of personal information as described in this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection legislation, including the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR) where applicable, the data controller is:

  • Company Name: STOWERS CONTAINMENT SOLUTIONS LIMITED
  • Company Number: 5878944
  • NZBN: 9429042158431
  • Registered Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
  • Email: transparent@visiboxstorage.com
  • Telephone: +64 800 082 000
  • Website: www.visiboxstorage.com

3. Personal Information We Collect

We may collect the following categories of information:

  • Identity Information: Name, billing details, and shipping details where applicable.
  • Contact Information: Email address, telephone number, and postal address.
  • Transaction Information: Order details, product selections, purchase history, and payment confirmation information.
  • Website Usage Information: IP address, browser type, device information, cookie preferences, and website interaction data.
  • Communication Information: Customer enquiries, support requests, and correspondence submitted through email or contact forms.

4. How We Use Personal Information

We process personal information for the following specific purposes:

  • Processing and managing customer orders;
  • Providing efficient customer support and responding to enquiries;
  • Maintaining website functionality and user experience;
  • Managing returns and refunds in accordance with our policies;
  • Complying with legal, tax, and regulatory obligations;
  • Preventing fraudulent transactions and misuse of our services;
  • Maintaining accurate corporate and business records.

Personal information will only be processed where there is a lawful basis to do so under applicable legislation.

5. Payment Processing

Payments made through our website are securely processed by Stripe and its affiliated corporate entities (“Stripe”). When a customer submits payment information, certain personal and transaction-related information is collected and processed directly by Stripe for payment execution, transaction verification, fraud monitoring, regulatory compliance, and related operational purposes.

Payment card information is handled directly by Stripe in accordance with Stripe’s own professional privacy practices and international security standards (PCI-DSS). Customers may review Stripe’s privacy information through Stripe’s official documentation.

6. Legal Bases for Processing

Where the GDPR applies to European customers, we rely on one or more of the following valid legal bases:

  • Performance of a contract: To fulfil and deliver your product orders.
  • Compliance with legal obligations: To meet legal, financial, and tax reporting mandates.
  • Legitimate business interests: To maintain secure operations and prevent platform fraud.
  • User consent: Where specific consent is requested and provided by the user.

Where processing is based on consent, you maintain the right to withdraw that consent at any time.

7. Sharing Personal Information

Personal information may be shared with authorised third parties only where reasonably necessary to operate our business:

  • Payment processing providers, including Stripe;
  • Logistics, shipping, and delivery fulfilment service providers;
  • Professional legal and financial advisers;
  • Regulatory authorities and government agencies where strictly required by law;
  • Specialized service providers assisting with secure website operation and corporate administration.

Information is disclosed exclusively to the extent required to perform the intended service.

8. International Transfers

Personal information is securely processed and stored at our main operations in New Zealand and within secure infrastructure utilized by our authorized service providers.

For European users, please note that international transfers to New Zealand are fully protected under the European Commission’s adequacy decision, which recognises that New Zealand data protection laws ensure an adequate and consistent level of privacy protection.

9. Data Retention

Personal information will not be retained for longer than is reasonably necessary for the operational and legal purposes for which it was collected. The following standard retention schedules apply:

Data CategoryTypical Retention Period
Customer Orders & Transaction RecordsUp to 7 years to comply with statutory tax and legal requirements
Customer Communications & EnquiriesUp to 3 years following the final correspondence
Account Information (if applicable)For the duration of the account relationship and up to 2 years thereafter
Website Analytics InformationUp to 26 months
Cookie PreferencesUp to 12 months
Legal & Compliance RecordsAs required by applicable statutory limitation periods

At the expiration of the specified retention period, your data will be securely deleted, permanently anonymised, or removed from active operational systems.

10. Your Rights

Subject to your local jurisdiction (including the GDPR for European residents), individuals possess specific legal rights regarding their data:

  • The right to request access to your personal information;
  • The right to request the correction of any inaccurate or incomplete information;
  • The right to request the deletion (erasure) of your data where legally applicable;
  • The right to request the restriction of certain data processing activities;
  • The right to object to data processing based on legitimate interests;
  • The right to data portability to transfer your information to another service;
  • The right to withdraw consent at any time without affecting prior lawful processing;
  • The right to lodge a complaint with a relevant data protection supervisory authority.

To exercise any of these statutory rights, please submit a formal request using our contact details below.

11. Cookies and Similar Technologies

Our website utilizes cookies and similar tracking technologies to ensure core functionality. Where required by applicable European laws, non-essential analytical or marketing cookies are deployed only after a user has provided explicit consent through our privacy banner. Users retain the right to modify their cookie preferences at any time.

12. Children

Our website, brand, and transparent shoe storage products are intended strictly for general consumer use. We do not knowingly target or collect information from children under the age at which parental authorisation is required by local laws.

13. Contact Us

For any questions regarding this Privacy Policy, your statutory data rights, or our data management practices, please contact our compliance team:

STOWERS CONTAINMENT SOLUTIONS LIMITED

Company Number: 5878944

NZBN: 9429042158431

Mailing Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand

Email: transparent@visiboxstorage.com

Telephone: +64 800 082 000

Website: www.visiboxstorage.com

14. Changes to This Privacy Policy

STOWERS CONTAINMENT SOLUTIONS LIMITED reserves the right to update this Privacy Policy periodically to reflect necessary operational, legal, or regulatory modifications. Any updated version will be published on this page with a revised effective date.