General Information
Who operates Visiboxstorage?
Visiboxstorage is a trading brand operated by STOWERS CONTAINMENT SOLUTIONS LIMITED.
Company Number: 5878944
NZBN: 9429042158431
Registered Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
Website: www.visiboxstorage.com
Email: transparent@visiboxstorage.com
Telephone: +64 800 082 000
Orders
How do I place an order?
Customers may place an order directly through our website by selecting the desired products, completing the checkout process, and submitting payment. An order confirmation email will be sent automatically after the order has been successfully received.
Can I modify or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible at: transparent@visiboxstorage.com. Requests are processed efficiently based on the current processing and fulfilment status of the order.
Payment
What payment methods do you accept?
We currently accept the following secure payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported electronic wallet payment methods made available during checkout.
Available payment options may vary depending on the customer’s geographical location and device settings.
When will I be charged?
Payment is collected immediately at the time the order is submitted and successfully processed through the secure checkout framework.
Shipping and Delivery
Which delivery providers do you use?
We partner with recognised international carriers to ensure secure transit, including:
DHL
FedEx
UPS Priority
Other comparable premium delivery services where appropriate.
Carrier selection is optimized depending on destination and operational requirements.
How long does delivery take?
Orders are generally delivered within 5–9 business days after dispatch. Delivery times are reliable estimates and may occasionally vary due to standard customs procedures, local delivery operations, weather conditions, or public holidays.
Will I receive tracking information?
Yes. Tracking-related email notifications are automatically sent to the email address provided during checkout. Updates are issued during key stages of the delivery process, including order dispatch, carrier processing, arrival at logistics facilities, local delivery activities, and final delivery completion. Customers should ensure that their email address is entered correctly when placing an order.
What happens if my order is delayed?
If an order exceeds the standard delivery timeframe, we will immediately initiate an investigation with the relevant carrier. To ensure full customer protection, we will provide a definitive resolution promptly upon verification of the shipment status, ensuring you receive either a replacement shipment or a full refund of the purchase amount.
Returns and Refunds
Do European customers have a right to cancel an order after receiving it?
Yes. Eligible consumers located within the European Economic Area (EEA) may exercise their statutory Right of Withdrawal within 14 days from the date the goods are physically received. To exercise this right, customers should contact us by email before the withdrawal period expires. Complete return instructions will be provided promptly after the request is received.
How do I request a return?
To request a return, please contact our support team at: transparent@visiboxstorage.com. Please include:
Full name;
Order number;
Contact email address;
Clear reason for the return request.
Our customer support team will guide you through the return instructions and address your request efficiently.
What should I do if my item arrives damaged or defective?
If a product arrives damaged, defective, or materially different from the item ordered, please contact us promptly by email and provide photographs showing the condition of the product. After reviewing the submitted evidence, we will provide an immediate and definitive resolution, including either a replacement item or a full refund of the purchase amount.
Do I need to return a damaged item?
For products confirmed as damaged or defective based on the photographs provided, the physical return of the affected item will generally not be required. Photographic evidence should clearly show the condition of the product to assist our compliance team with a prompt assessment.
When will my refund be processed?
Refund requests are approved after the relevant information has been assessed. Once approved, the refund is processed immediately through the original payment method used for the purchase. The time required for the refunded amount to appear may vary depending on your specific financial institution or card issuer.
Customer Support
How can I contact customer support?
Customers may contact us directly using the following details:
Email: transparent@visiboxstorage.com
Telephone: +64 800 082 000
Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
How quickly will I receive a response?
Customer enquiries may be submitted at any time via email. We review and respond to enquiries within 24 hours of receipt. Please note that response times may be slightly extended during weekends or public holidays, but our team strives to address all customer communications as promptly as possible.