- Introduction
These Terms of Service govern access to and use of www.visiboxstorage.com and the purchase of products offered through the website. By placing an order through the website, the customer agrees to be bound by these Terms of Service.
Visiboxstorage is a trading brand operated by STOWERS CONTAINMENT SOLUTIONS LIMITED.
- Company Information
Legal Entity: STOWERS CONTAINMENT SOLUTIONS LIMITED
Company Number: 5878944
NZBN: 9429042158431
Registered Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
Website: www.visiboxstorage.com
Email: transparent@visiboxstorage.com
Telephone: +64 800 082 000
- Products
Visiboxstorage offers transparent shoe storage boxes and related storage products through its online store. Product descriptions, dimensions, photographs, and other technical information are provided to assist customers in making informed purchasing decisions. Minor variations in appearance may occur due to standard manufacturing processes, lighting conditions, or display settings. - Orders
Submission of an order constitutes an offer to purchase products through the website. An order is considered accepted once a formal confirmation has been issued and payment has been successfully processed.
We reserve the right to decline or cancel orders where reasonably necessary, including circumstances involving manifest pricing errors, product unavailability, suspected misuse of the website, or legal and regulatory requirements. If an order cannot be fulfilled after payment has been received, the customer will be notified promptly and a full refund will be processed.
- Pricing and Payment
All prices displayed on the website are shown in the currency specified at checkout. Customers are responsible for reviewing order details and totals before completing their purchase. Applicable taxes, duties, or other delivery charges will be clearly displayed where required prior to completion of the order.
- Delivery
We partner with recognised international carriers, including services operated by DHL, FedEx, UPS Priority, and other comparable delivery providers to ensure secure transit.
Estimated Delivery Time: Orders are generally delivered within 5–9 business days following dispatch. Delivery times are estimates and may vary due to operational circumstances, customs clearance procedures, local delivery conditions, public holidays, weather events, or other factors beyond our reasonable control.
Tracking Notifications: Customers will receive tracking-related email notifications via the email address provided during checkout. Tracking updates are issued at various stages, including order dispatch, carrier processing, arrival at logistics facilities, local delivery activities, and delivery completion. Customers are responsible for ensuring that the email address provided is accurate and functional.
Delayed Shipments: If a shipment exceeds the standard delivery timeframe, we will immediately initiate a formal investigation with the relevant carrier. To ensure customer protection and prevent dispute escalations, an appropriate and definitive resolution will be provided promptly upon verification of the shipment status, including either a replacement shipment or a full refund of the purchase amount.
Transfer of Risk: For customers located within the European Economic Area (EEA), the risk of loss or damage to goods transfers to the customer only when the customer, or a designated third party taking possession of the goods, physically receives the items. Nothing in these Terms limits any mandatory rights provided under applicable consumer protection legislation.
- Right of Withdrawal
For eligible consumers located within the European Economic Area (EEA), customers possess the statutory right of withdrawal within 14 days from the date on which the goods are physically received.
To exercise this right, customers must notify us by email before the withdrawal period expires. Returned items must be sent back within a reasonable period following notification of withdrawal. The customer is responsible for return shipping costs unless otherwise required by applicable mandatory law. Refunds will be processed promptly after the returned goods have been received, or after evidence of return has been provided, whichever occurs first. This right does not affect any separate statutory rights available under applicable consumer legislation.
- Damaged, Defective or Incorrect Items
If a customer receives a product that is damaged, defective, or materially different from the item ordered, the customer should contact us promptly by email and provide clear photographs showing the condition of the item.
After reviewing the submitted evidence, we will provide an immediate remedy, including either a replacement item or a full refund of the purchase price. For damaged or defective items verified through photographic evidence, the physical return of the affected item will generally not be required. Requests should be submitted within a reasonable period after delivery to facilitate prompt assessment.
- Returns
Returned products must be unused, unaltered, and in a condition suitable for resale, unless the return relates to a verified damaged, defective, or incorrect item. Customers must contact customer support before returning any product in order to obtain standard return instructions. Returns sent without prior notification may experience processing delays. - Customer Communications
Customers may contact us regarding orders, returns, product enquiries, or general support matters using the following channels:
Email: transparent@visiboxstorage.com
Telephone: +64 800 082 000
We review and respond to all customer support communications within our standard service hours and timeframes, aiming to address all matters professionally and efficiently.
- Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable governing law. To the maximum extent permitted by law, total liability arising from the purchase or use of products shall be limited strictly to the amount paid for the relevant order. This provision does not affect any mandatory statutory rights that cannot be excluded under applicable consumer legislation. - Privacy
Personal information is collected and processed securely in accordance with our comprehensive Privacy Policy and applicable data protection laws. Customers are encouraged to review the Privacy Policy available on our website. - Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of New Zealand. Where mandatory consumer protection laws in the customer’s country of residence provide additional rights that cannot legally be excluded, those statutory rights shall remain completely unaffected. - Changes to These Terms
STOWERS CONTAINMENT SOLUTIONS LIMITED reserves the right to update these Terms of Service periodically to reflect operational, legal, or regulatory developments. Any revised version will be published on this page together with the updated effective date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.