1. Introduction

This Shipping Policy explains the delivery arrangements applicable to orders placed through www.visiboxstorage.com. Visiboxstorage is a trading brand operated by STOWERS CONTAINMENT SOLUTIONS LIMITED.

By placing an order through our website, customers acknowledge and agree to the shipping terms described in this Policy.

2. Company Information

  • Legal Entity: STOWERS CONTAINMENT SOLUTIONS LIMITED
  • Company Number: 5878944
  • NZBN: 9429042158431
  • Dispatch Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
  • Website: www.visiboxstorage.com
  • Email: transparent@visiboxstorage.com
  • Telephone: +64 800 082 000

3. Delivery Destinations

We offer dedicated delivery services to selected European destinations and other locations where ordering is actively available through our website. Delivery availability is continuously updated depending on destination accessibility and international operational circumstances.

4. Delivery Providers

To ensure secure and efficient transit, orders are transported using recognised premium international carriers, including:

  • DHL
  • FedEx
  • UPS Priority
  • Other comparable tier-one delivery providers where appropriate.

The carrier selected for a shipment is optimized according to the specific destination, operational requirements, and service availability.

5. Estimated Delivery Time

Following dispatch, orders are generally delivered within 5–9 business days.

Delivery timeframes are reliable estimates and may vary depending on external factors including:

  • Destination country customs procedures;
  • Local postal and delivery operations;
  • Public holidays or regional weather conditions;
  • Carrier routing arrangements and international transportation status.

Estimated delivery periods are calculated from the precise date of dispatch and run independently of standard order processing timeframes.

6. Tracking Notifications

Customers will receive automated tracking-related email notifications via the email address provided during checkout. Tracking updates are issued transparently during key stages of the shipment process, including:

  • Dispatch confirmation and carrier handover;
  • Arrival at international logistics facilities;
  • Transit and customs updates;
  • Local courier delivery activities;
  • Final delivery completion.

Customers are responsible for ensuring that the email address supplied during checkout is accurate and capable of receiving corporate communications.

7. Delivery Delays

If a shipment exceeds the standard delivery timeframe, we will immediately initiate a formal investigation with the relevant carrier to locate the transit goods.

To ensure complete consumer protection and proactive risk mitigation, a definitive resolution will be provided promptly upon verification of the shipment status, ensuring that you receive either a priority replacement shipment or a full refund of the purchase amount.

8. Delivery Information

Customers are responsible for providing complete and accurate delivery information at the time of purchase. Where incorrect, incomplete, or inaccurate delivery details result in transit difficulties, additional processing time may be required before a shipment can be successfully completed. Customers should contact us promptly if delivery information requires correction after an order has been submitted.

9. Failed Delivery Attempts

Where a carrier is unable to complete delivery due to circumstances relating to delivery address access, recipient unavailability, or collection requirements imposed by the local carrier, the shipment will be subject to the carrier’s standard operating procedures. Customers are encouraged to monitor tracking notifications closely and follow any direct instructions issued by the carrier regarding re-delivery or local collection.

10. Risk During Delivery

For customers located within the European Economic Area (EEA), the risk of loss or damage to goods transfers to the customer only when the customer, or a designated person taking possession of the goods, physically receives the items. Nothing in this Shipping Policy limits any mandatory consumer rights provided under applicable regional legislation.

11. Customer Support

For shipping-related enquiries or assistance, customers may contact our compliance team:

STOWERS CONTAINMENT SOLUTIONS LIMITED

  • Mailing Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
  • Email: transparent@visiboxstorage.com
  • Telephone: +64 800 082 000

Customer enquiries may be submitted at any time. We review and respond to all shipping-related communications within 24 hours of receipt.

12. Policy Updates

STOWERS CONTAINMENT SOLUTIONS LIMITED reserves the right to update this Shipping Policy periodically to reflect necessary operational, legal, or regulatory developments. Any revised version will be published on this page together with the updated effective date.