- Introduction
This Refund & Returns Policy explains the clear procedures relating to cancellations, returns, replacements, and refunds for purchases made through www.visiboxstorage.com. Visiboxstorage is a trading brand operated by STOWERS CONTAINMENT SOLUTIONS LIMITED. This Policy forms an integral part of the Terms of Service available on our website. - Company Information
Legal Entity: STOWERS CONTAINMENT SOLUTIONS LIMITED
Company Number: 5878944
NZBN: 9429042158431
Registered Address and Return Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
Website: www.visiboxstorage.com
Email: transparent@visiboxstorage.com
Telephone: +64 800 082 000
- Delivery Information
Orders are securely transported through recognised international carriers, including:
DHL
FedEx
UPS Priority
Other comparable premium delivery providers where appropriate.
Following dispatch, orders are generally delivered within 5–9 business days.
Customers will automatically receive tracking-related email notifications using the email address provided during checkout. Tracking updates are issued transparently during key shipment stages, including: dispatch confirmation, arrival at logistics facilities, transit updates, local delivery activities, and delivery completion. Delivery timeframes are reliable estimates and may vary depending on destination customs procedures, public holidays, regional weather conditions, and carrier operations.
- Delayed Shipments
If a shipment exceeds the standard delivery timeframe, we will immediately initiate a formal investigation with the relevant carrier. To ensure customer protection and proactive risk mitigation, a definitive resolution will be provided promptly upon verification of the shipment status, ensuring that you receive either a replacement shipment or a full refund of the purchase amount. - Right of Withdrawal for European Consumers
Customers located within the European Economic Area (EEA) possess the statutory Right of Withdrawal within 14 calendar days from the date on which the goods are physically received.
To exercise this right, customers must notify us by email before the withdrawal period expires. Notification must be sent to: transparent@visiboxstorage.com. The withdrawal request should include:
Full name;
Order number;
Contact email address;
Clear statement indicating the intention to withdraw from the purchase.
Following receipt of the withdrawal request, complete return instructions will be provided promptly.
- Return Address
Where a return is required, products must be returned directly to:
STOWERS CONTAINMENT SOLUTIONS LIMITED
Corner Of Sandwich Road And Pukete Road
Pukete, Hamilton 3200
New Zealand
Customers must contact customer support before returning any item in order to obtain standard return instructions. Returns sent without prior notification may experience processing delays.
- Return Conditions
For returns based on the statutory Right of Withdrawal, returned products must be in a condition consistent with reasonable inspection and handling by the customer (unused, unaltered, and suitable for resale). Products must be returned within a reasonable period following the notification of withdrawal. Nothing in this Policy affects any mandatory rights provided under applicable regional consumer protection legislation. - Damaged, Defective or Incorrect Items
If a product arrives damaged, defective, or materially different from the item ordered, customers should contact us by email promptly after delivery. Requests must be submitted to: transparent@visiboxstorage.com. The request should include:
Order number;
Detailed description of the issue;
Clear photographs showing the condition of the item.
After a review of the submitted evidence, a definitive resolution will be provided, including either a replacement item or a full refund of the purchase amount. For products confirmed as damaged or defective based on the photographs provided, the physical return of the affected item will generally not be required.
- Refund Processing
Approved refunds will be issued immediately using the exact same payment method used for the original purchase. Supported payment methods include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported electronic wallet payment methods available during checkout.
Refund processing times may vary depending on the specific payment provider, card issuer, or financial institution involved in the transaction.
- Partial Refunds
Where permitted by applicable law, a partial refund may be applied if returned goods show handling and depreciation beyond what is reasonably necessary to assess the nature, characteristics, and core functionality of the product. Any such assessment will be conducted objectively on the basis of the specific circumstances of the return. - Non-Returnable Circumstances
A refund request may be declined where:
The request falls outside the applicable statutory period and no other legal basis for a refund exists;
The customer cannot provide information reasonably required to identify and verify the order;
The claim is unsupported by verifiable information available following review.
Nothing in this section limits any mandatory consumer rights that cannot be excluded under applicable governing law.
- Customer Support
For enquiries relating to returns, replacements, or refunds, please contact our compliance team:
STOWERS CONTAINMENT SOLUTIONS LIMITED
Mailing Address: Corner Of Sandwich Road And Pukete Road, Pukete, Hamilton 3200, New Zealand
Email: transparent@visiboxstorage.com
Telephone: +64 800 082 000
Customer enquiries may be submitted at any time. We review and respond to all returns and refunds correspondence within 24 hours of receipt.
- Policy Updates
STOWERS CONTAINMENT SOLUTIONS LIMITED reserves the right to update this Refund & Returns Policy from time to time to reflect necessary operational, legal, or regulatory developments. Any revised version will be published on this page together with the updated effective date.